Last Updated: August 20, 2026
This Privacy Policy explains how KiguVerse collects, uses, stores, discloses, and protects personal information when you visit our website, place an order, create an account, contact customer support, use online chat, subscribe to marketing communications, or otherwise interact with us.
KiguVerse is operated by Hefei Shunfeng E-commerce Co., Ltd.
1. Information We Collect
Depending on how you interact with KiguVerse, we may collect the following categories of information.
Contact and Account Information
This may include:
- name;
- email address;
- telephone number;
- billing address;
- shipping address; and
- account login or profile information.
Order and Transaction Information
This may include:
- products viewed or purchased;
- shopping cart activity;
- order history;
- returns and refunds;
- discount information;
- payment status; and
- transaction identifiers.
Payment-Related Information
Payments may be processed by third-party payment providers.
We may receive transaction status, payment identifiers, billing information, or limited payment-related information necessary to process and support your order.
We do not normally receive or store your complete card number or payment-account password when payment credentials are collected directly by a payment processor.
Device and Usage Information
When you use our website, we or our service providers may automatically collect information such as:
- IP address;
- browser type;
- device type;
- operating system;
- cookie identifiers;
- pages viewed;
- searches;
- clicks;
- referring URLs;
- approximate location derived from IP address;
- shopping cart activity; and
- interactions with our website or advertisements.
Communications
We may collect information you voluntarily provide when you:
- contact customer support;
- use online chat;
- submit a return or refund request;
- respond to surveys;
- submit reviews;
- send photographs or other files; or
- communicate with us by email or telephone.
Marketing Information
We may collect:
- newsletter subscription status;
- marketing preferences;
- email engagement information;
- advertising preferences; and
- cookie consent choices.
2. How We Collect Information
We may collect information:
- directly from you;
- automatically through our website and similar technologies;
- from payment providers;
- from shipping and fulfillment providers;
- from website hosting or e-commerce providers;
- from analytics and advertising partners;
- from customer-support providers; and
- from social media platforms when you interact with our public profiles or advertisements.
3. How We Use Personal Information
We may use personal information to:
- process, fulfill, ship, and track orders;
- provide customer support;
- process returns and refunds;
- communicate about orders and account activity;
- maintain customer accounts;
- operate and improve our website;
- personalize the shopping experience;
- understand website performance and customer behavior;
- detect fraud and unauthorized activity;
- secure our website and services;
- send marketing communications where permitted;
- measure marketing and advertising performance;
- comply with tax, accounting, legal, and regulatory obligations;
- enforce our policies and agreements; and
- establish, exercise, or defend legal claims.
4. How We Disclose Personal Information
We may disclose information where reasonably necessary to service providers such as:
- website hosting and e-commerce providers;
- payment processors;
- warehouses and fulfillment providers;
- shipping carriers;
- customer-service and online-chat providers;
- email and notification providers;
- analytics providers;
- advertising and marketing partners;
- fraud-prevention and security providers;
- professional advisers such as accountants, consultants, or legal advisers; and
- public authorities where disclosure is required by applicable law.
We may also disclose information in connection with a merger, acquisition, financing, restructuring, sale of assets, or similar business transaction.
We do not disclose personal information to third parties merely for unrelated purposes without an appropriate legal basis.
5. Cookies and Similar Technologies
KiguVerse and our service providers may use cookies, pixels, tags, local storage, and similar technologies.
These technologies may be used for:
- essential website functionality;
- keeping items in your shopping cart;
- remembering preferences;
- account security;
- fraud prevention;
- analytics;
- website performance;
- advertising measurement; and
- personalized advertising where permitted.
Where applicable law requires consent for non-essential cookies or similar technologies, we will provide appropriate choices.
You may also manage cookies through your browser settings, although disabling certain cookies may affect website functionality.
6. Analytics and Advertising
We may use third-party analytics and advertising services to understand how customers interact with KiguVerse and to measure or improve our marketing activities.
Depending on your location, the use of certain advertising technologies may be treated as “sale,” “sharing,” or targeted advertising under applicable privacy laws even when personal information is not sold for monetary payment.
Where required, we will provide applicable opt-out mechanisms.
7. Marketing Communications
If you subscribe to promotional emails, we may send you information about:
- new arrivals;
- product restocks;
- special offers;
- seasonal promotions; and
- other KiguVerse news.
You can unsubscribe from promotional emails at any time by using the unsubscribe link contained in the email.
Unsubscribing from marketing does not prevent us from sending transactional messages concerning orders, refunds, account security, customer service, or policy changes.
8. International Data Transfers
KiguVerse is operated by a company located in China and may use service providers located in China, the United States, Europe, and other countries.
As a result, your information may be processed outside the country or region where you live.
Privacy and data-protection laws in those locations may differ from those in your jurisdiction.
Where required by applicable law, we use appropriate legal mechanisms or safeguards for international transfers of personal information.
9. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:
- fulfilling orders;
- maintaining transaction records;
- handling customer service;
- processing returns;
- preventing fraud;
- meeting tax and accounting obligations;
- resolving disputes; and
- enforcing agreements.
Retention periods vary according to the type of information and applicable legal requirements.
10. Data Security
We use reasonable administrative, organizational, and technical measures intended to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no website, internet transmission, or electronic storage system can be guaranteed to be completely secure.
11. Your Privacy Rights
Depending on where you live, applicable law may provide rights concerning your personal information.
These may include the right to:
- request access to personal information;
- request correction of inaccurate information;
- request deletion;
- obtain a copy of certain information;
- object to or restrict certain processing;
- withdraw consent where processing is based on consent;
- opt out of certain targeted advertising, sale, or sharing practices; and
- appeal certain privacy decisions where applicable.
To submit a privacy request, contact:
Please use “Privacy Request” as the subject line and include sufficient information for us to understand your request.
We may need to verify your identity before processing certain requests.
We will not unlawfully discriminate against you for exercising applicable privacy rights.
12. Children’s Privacy
KiguVerse is not directed to children under the minimum age at which personal information may legally be collected without parental consent in their jurisdiction.
We do not knowingly collect personal information from children in violation of applicable law.
If you believe a child has provided personal information to us improperly, please contact us so that we can review and take appropriate action.
13. Third-Party Websites
Our website may contain links to third-party websites, payment providers, social media platforms, or other online services.
Their privacy practices are governed by their own policies.
KiguVerse is not responsible for the privacy practices or content of independent third-party services.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
When we make changes, we will publish the updated policy and revise the “Last Updated” date.
Where legally required, we may provide additional notice or obtain consent.
15. Contact Us
For privacy questions or requests:
Hefei Shunfeng E-commerce Co., Ltd.
Customer Support: support@kiguverse.com
Phone: +86 13865930153
Online Chat: Available on KiguVerse
Business Address:
Room H7759, 8th Floor, Building A, Phase III, Cross-border E-commerce Industrial Park, No. 1201 Huafeng Road, Shushan Economic Development Zone, Shushan District, Hefei City, Anhui Province, China