Shipping policy

Last Updated: August 20, 2026

This Shipping Policy explains how KiguVerse processes, ships, and delivers customer orders.

1. Order Processing

Orders are processed after successful payment confirmation and any necessary order verification.

Processing time is separate from shipping transit time.

Orders placed during weekends, public holidays, high-volume promotional periods, or other non-business days may require additional processing time.

Once your order has been prepared and handed to the shipping carrier, the shipment enters transit.

2. Shipping Destinations

The destinations currently available for delivery are shown during checkout.

If your delivery location cannot be selected or no shipping service is available at checkout, we are currently unable to ship the order to that address.

Certain remote locations, military addresses, P.O. boxes, islands, territories, or regions may have limited delivery availability depending on the shipping carrier.

3. Shipping Methods and Costs

Available shipping methods, estimated transit times, and applicable shipping charges are displayed during checkout.

Shipping options can vary depending on:

  • destination;
  • products ordered;
  • package size or weight;
  • carrier availability;
  • warehouse or fulfillment location; and
  • current logistics conditions.

The shipping method selected at checkout will apply to your order.

Any promotional free-shipping offer is subject to the conditions displayed on the website at the time of purchase.

4. Estimated Delivery Time

The estimated total delivery time consists of:

Order Processing Time + Shipping Transit Time

Delivery estimates displayed during checkout or after shipment are estimates rather than guaranteed delivery dates unless expressly stated otherwise.

Actual delivery may be affected by circumstances including:

  • carrier delays;
  • peak-season shipping volumes;
  • weather;
  • public holidays;
  • remote destinations;
  • customs or security inspections;
  • transportation disruptions;
  • incorrect or incomplete addresses; and
  • circumstances outside our reasonable control.

5. Tracking Information

When tracking is available, tracking information will be provided after your order has shipped.

Tracking information may be sent to the email address associated with your order or made available through an order-tracking page.

Please note that tracking systems may require some time to display the first update after a package has been handed to the carrier.

6. Shipping Address

Customers are responsible for entering a complete and accurate shipping address.

Before placing your order, please check:

  • recipient name;
  • street address;
  • apartment, unit, or building number;
  • city;
  • state or province;
  • postal or ZIP code;
  • country;
  • telephone number; and
  • email address.

If you discover an address error, contact support@kiguverse.com as soon as possible.

We will try to assist, but we cannot guarantee that an address can be changed after the order has entered processing or has been shipped.

7. Customs Duties and Import Taxes

For international orders, customs duties, import taxes, brokerage charges, or similar fees may apply depending on the destination country or region.

Unless checkout expressly states that such charges are included, customers may be responsible for charges imposed by local customs authorities or other government agencies.

Customs procedures may also affect delivery time.

8. Shipping Delays

If we become aware of a material delay affecting your order, we may contact you with updated information.

Where required by applicable law, customers may be offered the option to accept an extended delivery period or cancel an affected unshipped order for a refund.

9. Split Shipments

In some circumstances, products from the same order may be shipped separately.

This may occur because products are stored in different fulfillment locations, package sizes differ, or logistics providers determine that separate shipments are more efficient.

If an order is divided into multiple shipments, you may receive more than one tracking number.

10. Delivered but Not Received

If tracking shows that your order has been delivered but you cannot locate it, please first:

  • check the delivery location;
  • ask household members;
  • check with neighbors where appropriate;
  • contact building reception or management;
  • review any delivery photograph or carrier notice; and
  • contact the shipping carrier.

If you still cannot locate the package, contact support@kiguverse.com with your order number and tracking information.

We will review the circumstances and assist where reasonably possible.

11. Damaged Packages

If your package arrives visibly damaged, please retain:

  • the product;
  • the original packaging;
  • the shipping box or mailing bag; and
  • the shipping label.

Contact us promptly and provide clear photographs so that we can review the issue.

12. Incorrect or Incomplete Addresses

Orders returned because of an inaccurate, incomplete, undeliverable, or refused address may be subject to actual shipping and return costs where permitted by law.

Please carefully review your address before submitting an order.

13. Order Changes and Cancellations

Please contact us immediately if you wish to request an order change or cancellation.

We will attempt to assist, but changes and cancellations cannot be guaranteed after processing begins.

Once an order has shipped, it normally cannot be canceled as an unshipped order.

14. Contact Us

For shipping questions:

Customer Support: support@kiguverse.com
Phone: +86 13865930153
Online Chat: Available on KiguVerse

Hefei Shunfeng E-commerce Co., Ltd.

Room H7759, 8th Floor, Building A, Phase III, Cross-border E-commerce Industrial Park, No. 1201 Huafeng Road, Shushan Economic Development Zone, Shushan District, Hefei City, Anhui Province, China