Last Updated: August 20, 2026
These Terms and Conditions (“Terms”) govern your access to and use of the KiguVerse website, as well as your purchase of products and use of services provided through our store.
KiguVerse is operated by Hefei Shunfeng E-commerce Co., Ltd. In these Terms, “KiguVerse,” “we,” “us,” and “our” refer to Hefei Shunfeng E-commerce Co., Ltd.
By accessing our website, creating an account, placing an order, or otherwise using our services, you agree to these Terms and any policies referenced herein. If you do not agree with these Terms, please do not use our website or place an order.
1. Eligibility and Account Use
You must be at least the age of legal majority in your place of residence, or use our website with the involvement and permission of a parent or legal guardian.
You agree to provide accurate, current, and complete information when creating an account, placing an order, or contacting us.
If you create an account, you are responsible for maintaining the confidentiality of your login credentials and for all activity conducted through your account.
Please contact us promptly if you believe your account or order information has been accessed or used without authorization.
2. Product Information
We make reasonable efforts to ensure that product descriptions, photographs, measurements, colors, materials, prices, availability, and other product information are accurate.
However, actual product appearance may vary slightly due to:
- screen and device settings;
- lighting and photography;
- manufacturing variations;
- differences between production batches; and
- manual measurement methods.
Kigurumi onesies are generally designed with a relaxed or loose fit. We strongly recommend reviewing the product description, measurements, and Size Guide before purchasing.
Product photographs are provided for reference and presentation purposes. Minor differences that do not materially affect normal product use will not necessarily be considered defects.
3. Prices, Taxes, and Promotions
Product prices are displayed in the currency shown on our website.
Prices, promotions, discounts, and product availability may change without prior notice.
The price displayed at checkout when you submit your order will normally be the applicable purchase price, subject to correction of obvious pricing, technical, or listing errors.
Applicable shipping charges, taxes, discounts, or other fees will be shown before you complete your purchase where applicable.
Promotional offers may be subject to separate terms, eligibility requirements, expiration dates, exclusions, or quantity limits.
Unless expressly stated otherwise, promotional offers cannot be combined.
4. Orders and Order Acceptance
Submitting an order constitutes an offer to purchase products from KiguVerse.
An automatic order confirmation confirms that we have received your order but does not necessarily mean that the order has been finally accepted or shipped.
Before fulfilling an order, we may verify information including:
- payment status;
- billing or shipping information;
- product availability;
- quantities ordered;
- suspected fraudulent activity; and
- compliance with our policies.
We reserve the right to refuse, limit, or cancel an order where reasonably necessary, including in cases involving:
- suspected fraud or unauthorized transactions;
- incorrect prices or product information;
- unavailable inventory;
- shipping restrictions;
- unusually large or abnormal quantities;
- incorrect or unverifiable customer information; or
- violation of these Terms.
If we cancel an order after payment has been successfully collected, we will issue an appropriate refund to the original payment method.
5. Payment
We accept the payment methods displayed during checkout.
Available payment methods may vary according to your location, currency, device, payment provider, or transaction eligibility.
You represent that you are authorized to use the payment method submitted with your order and that all billing information provided is accurate.
Payment providers may perform authorization, verification, fraud screening, or other security checks before approving a transaction.
Please see our Payment Method page for further information.
6. Shipping and Delivery
Order processing, shipping options, shipping costs, estimated delivery times, tracking, delivery restrictions, and other shipping-related matters are governed by our Shipping Policy.
Delivery dates and transit times are estimates unless expressly guaranteed in writing.
Carrier delays, customs procedures, weather, service interruptions, remote locations, incorrect addresses, and other circumstances outside our reasonable control may affect delivery times.
Customers are responsible for providing an accurate and complete delivery address.
7. Returns and Refunds
Returns, refunds, damaged products, incorrect products, and related requests are governed by our Return and Refund Policy.
Nothing in these Terms is intended to restrict any consumer rights that cannot legally be waived or excluded under applicable law.
8. Changes and Cancellations
Please contact us as soon as possible if you wish to modify or cancel an order.
We will make reasonable efforts to assist you, but we cannot guarantee that an order can be changed or canceled once processing or shipment has begun.
An order cancellation or modification is not confirmed until we have provided confirmation.
9. Acceptable Use
You may use the KiguVerse website only for lawful shopping and related personal purposes.
You may not:
- interfere with the security, availability, or operation of the website;
- introduce malicious code, malware, or harmful technology;
- attempt unauthorized access to systems, accounts, or data;
- use automated systems to abuse promotions or place fraudulent orders;
- scrape or systematically extract website content without permission;
- impersonate another person;
- provide intentionally false or misleading information;
- violate intellectual property, privacy, or other legal rights; or
- use the website for unlawful, fraudulent, abusive, or harmful activity.
We may restrict access, cancel transactions, or take other reasonable action when we believe these Terms have been violated.
10. Intellectual Property
The KiguVerse website, including its original text, graphics, logos, layout, photographs, videos, software, page designs, and other original website content, is protected by applicable intellectual property laws.
You may access and use the website for personal, non-commercial shopping purposes.
Unless permitted by applicable law or authorized by us, you may not copy, reproduce, modify, republish, distribute, sell, or commercially exploit our original website content.
Third-party names, trademarks, characters, artwork, and other intellectual property displayed or referenced on the website remain the property of their respective rights holders where applicable.
11. Reviews and User-Submitted Content
If you submit a review, photograph, comment, message, suggestion, or other content to KiguVerse, you represent that:
- you have the right to submit the content;
- the content is accurate to the best of your knowledge;
- the content is lawful; and
- the content does not infringe the rights of another person.
To the extent permitted by law, you grant us a non-exclusive, worldwide, royalty-free right to host, display, reproduce, adapt, and use content you voluntarily submit for purposes related to operating, promoting, and improving KiguVerse.
We reserve the right to moderate or remove user-submitted content where appropriate.
12. Third-Party Services and Links
Our website may use or link to third-party providers for payment processing, hosting, analytics, advertising, shipping, customer service, social media, or other services.
Third-party websites and services are governed by their own terms and privacy practices.
We are not responsible for the availability, content, policies, security, or independent decisions of third-party services.
13. Errors and Availability
Our website may occasionally contain typographical errors, inaccurate information, technical errors, or omissions.
We may correct such errors, update information, change product availability, or cancel an affected order where reasonably necessary.
If an error materially affects an order for which payment has already been collected, we will contact you and provide an appropriate solution, which may include correction, cancellation, or refund.
14. Disclaimer of Warranties
To the maximum extent permitted by applicable law, our website and online services are provided on an “as is” and “as available” basis.
We do not guarantee that the website will always operate without interruptions, errors, delays, or technical problems.
Any statutory rights or warranties that cannot legally be excluded remain unaffected.
15. Limitation of Liability
To the maximum extent permitted by law, Hefei Shunfeng E-commerce Co., Ltd., its employees, representatives, suppliers, service providers, and affiliates will not be liable for indirect, incidental, special, consequential, or punitive damages resulting from use of the website, products, or services.
Where liability cannot legally be excluded, our liability will be limited to the extent permitted by applicable law.
Nothing in these Terms excludes or limits liability where exclusion or limitation is prohibited by law.
16. Indemnification
To the extent permitted by applicable law, you agree to indemnify Hefei Shunfeng E-commerce Co., Ltd. against reasonable third-party claims, liabilities, losses, and costs resulting from your unlawful use of our website, violation of these Terms, or infringement of another person's rights.
This provision does not apply where prohibited by applicable consumer law.
17. Privacy
Our collection, use, storage, and disclosure of personal information are described in our Privacy Policy.
18. Applicable Law and Disputes
These Terms will be interpreted in accordance with applicable law without limiting mandatory consumer protections available to you under the laws of your place of residence.
If a dispute arises, we encourage you to contact us first at support@kiguverse.com so that we can attempt to resolve the matter in good faith.
Nothing in these Terms prevents either party from exercising rights or remedies available under applicable law.
19. Changes to These Terms
We may update these Terms from time to time to reflect changes in our business, services, policies, technology, or legal requirements.
The updated version will be published on this page with a revised “Last Updated” date.
Changes will not retroactively reduce rights that already apply to completed transactions where prohibited by law.
20. Severability
If any part of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in effect to the extent permitted by law.
Failure to enforce any provision does not constitute a waiver of that provision.
21. Contact Information
KiguVerse is operated by:
Hefei Shunfeng E-commerce Co., Ltd.
Business Address:
Room H7759, 8th Floor, Building A, Phase III, Cross-border E-commerce Industrial Park, No. 1201 Huafeng Road, Shushan Economic Development Zone, Shushan District, Hefei City, Anhui Province, China
Customer Support: support@kiguverse.com
Phone: +86 13865930153
Online Chat: Available on KiguVerse